Frequently Asked Questions
Helpful answers about products, orders, payments, shipping, and customer support.
Who operates Lavqeri?
Lavqeri is operated by Shanghai Jianhengshe Culture Technology Co., Ltd..
What does Lavqeri sell?
We offer drinkware and beverage-preparation products for cold drinks, tea, coffee, mixing, ice handling, and countertop organization.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask a question before ordering?
Yes. You may contact us before purchase if you need general product or policy information.
How do I contact customer support?
You can reach us at service@lavqeri.com or +86 162 3958 7142 during service hours.
What are your customer-service hours?
Our standard customer-service hours are 8:00 AM - 8:00 PM.
Can you help with order or shipping questions?
Yes. We can assist with order updates, shipping concerns, and general post-purchase support.
Can I ask about returns or refunds?
Yes. Contact our support team and we will guide you through the applicable return or refund process.