Help for return, refund, and post-purchase concerns
If you have an issue with an order, this page provides general guidance about support for returns and refunds.
General Policy
Lavqeri wants customers to feel supported when a return or refund issue arises. Please contact us first so we can review your situation and provide guidance based on the applicable store policy.
Eligibility and Condition
Return eligibility may depend on product condition, order status, the nature of the issue, time since delivery, and whether the item has been used, damaged, or altered after receipt.
Customers may be asked to provide order details, photos, or a clear description of the issue.
Damaged or Incorrect Items
If you believe you received a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with relevant information so we can investigate.
Refund Review
If a refund is approved, it will generally be issued through the original payment method when feasible. The time for funds to appear may vary by payment provider or financial institution.
Need Help?
For return or refund assistance, contact us using the support details below.